Return and Policy
What is your return policy?
We accept items in brand new, unopened condition. All items must be packed in the original corresponding packaging for a full refund. We reserve the right to reject your return claim if the item doesn’t adhere to any of these conditions.
No return on final sale items. No exceptions.
You have 30 calendar days from the day you receive your shipment to start your return. Once a return is requested, all return items must be shipped back to us within 7 days. Your refund will be credited to the same payment method used to make the purchase.
Please note: All customers are responsible for paying for shipping costs associated with returns.
Chakme reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, items that do not comply with our return policy (open, damaged, packaging missing, outside the 30-day period, etc.)
How do I start a return?
Easy returns with Returnly are now available! Head over to ________ to start your return. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Returns that are not done through Returnly will not be accepted.
Do I have to pay for my return?
Once your return is verified, you will be entitled to receive a refund. All customers are responsible for paying for shipping costs associated with returns. You will be refunded the difference.
What should I do if I receive an incorrect or damaged item?
Please contact us here for any issues with an order. Our customer care team will respond with a solution shortly. In your form, please include your name, order number, and a short description of the problem.
How long does it take to process my return?
Please allow 5 business days for your returns to be processed once received at our facility. Once they are processed, you will receive an email notification regarding your refund.
Which items are the final sale?
All custom items are final sale and not eligible for returns. No exceptions. Shipping is a final sale item. It is a fixed cost and not eligible for refund.
Can I get a refund if my custom order takes too long?
No, there are no guarantees on the production time for custom orders. The production of your custom order starts after we receive your approval of the mockup. Designs are confirmed automatically if no reply is received within 7 days. Production time will not exceed 7 days. The production time for custom devices is not exact as some designs/quantities might take longer than others. A delay in production time will not justify a refund.
Do you accept order exchanges?
No, if you are looking to exchange your chakme for different type/color and your order has already been fulfilled wait until your order is delivered, then return it to us. The fastest way to exchange your chakme is to return the item you have and make a separate purchase for the new item. Once the return is accepted and processed, you will receive a refund for the initial order. Please make sure not to activate or open the chakme packaging you are returning.